What kind of information do we collect?
By default we never collect any information from you through the app.
When contacting us for support, feedback or bug reports through our site or through our app, as appropriate, you may be asked to enter your: name and/or e-mail address. We ask you not to provide sensitive info through our feedback form(s).
When submitting a request through our app, other information is automatically sent along with it. We only send the following non-personal, non-identifying information:
The version of the app you are using (e.g. “1.0.1”)
Your mobile platform (e.g. “BlackBerry10”, “Android”, …)
Your device model (e.g. “Z10”)
The OS version you are running (e.g. “10.2.1.3247”)
The version of Apache Cordova you are running (e.g. “3.2.0”)
The OS language (e.g. “en-US”)
The region you specified for your device (e.g. “nl-BE”)
Users can review the exact data that is being sent along with the request in the “Debug info” section of the About screen.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To improve our app based on user suggestions
To contact you for additional details on your request (Feedback and bug reports)
To assist you with your support request
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
This policy was last modified on June 29, 2014